FAQs

 

Q: WHAT IS ALANNAH GIRL SHOP ABOUT?

A: ALANNAH GIRL – Little Girl’s Wardrobe shop specialises in quality trendy and unique children clothing online that are affordable. Our mission is to help your little one dress stylishly and practical.

Q: WHAT’S YOUR PRIVACY POLICY?

A: At ALANNAH GIRL, we recognize that we have a responsibility to protect and respect your privacy and take care of your personal data. We will never share your personal information with any third party. For full privacy policy, click here

 

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Your ordered item(s) will be packed and shipped out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also use the link and tracking number sent to your email to check the real-time update of your shipment. Please note your country, tracking might not be available. For shipping policy click here

 

Q: HOW LONG DOES SHIPPING TAKES?

A: All orders are processed within 2-4 business days. Your orders will be delivered between 2-3 weeks depending on where you are. If you do not receive your order within this period, please contact us at alannahgirlshop@gmail.com

 

Q. WHAT IS YOUR SIZE GUIDE?

A: To give you the latest and most fashionable outfit for your little girl, Alannah Girl has multiple manufacturers. This means outfit sizing may differ. Here are the international kids clothing size guide. Alannah Girl uses US Kids Size. 

 

US

AU

UK

European

Newborn

00000

Newborn

50 cm

0-3 m

0000

0-3 m

50-56 cm

3-6 m

000

3-6 m

56-62 cm

6-9 m

000

6-9 m

68-74 cm

9-12 m

00

9-12 m

74-80 cm

12 m

0

12 m

80 cm

12-18 m

1

12-18 m

80-86 cm

2T

2

18-24 m

86-92 cm

3T

3

2-3

92-98 cm

4T

4

3-4

98-104 cm

5

5

4-5

104-110 cm

6

6

5-6

110-116 cm

**Note that our manufacturers are using EU size (60,70,80,90).**

 

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us. We use ePacket (US postal service product) as our shipping partner.

The average time of delivery is 2 weeks to most countries. Click here to check countries and delivery times.

 

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! All payment on this store is handled by our payment processors, (Paypal & Stripe) both of whom are the best in the business. So you can be sure we that we don’t store your credit card information and will never share your personal information with anyone else.

 

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! To ensure our customers enjoy our product straight away, we offer to BUY NOW PAY LATER through Afterpay. 

 

Q: DOES ALANNAH GIRL  PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! We do have “Your happiness is our happiness” rule. IF YOU ARE NOT HAPPY WITH YOUR PURCHASE, PLEASE RETURN THE ITEM AND WE WILL GIVE YOU A REFUND. Please note, we will accept your return item and give you a refund or exchange the item for something else—as long as it’s within 30 days of your order, 7 days after you received the item. We do all we can to ensure your best shopping experience.